Privacy Policy

Introduction

This Privacy Policy outlines how Charmius, operating under a license from Curacao eGaming, collects, uses, shares, and protects personal data in compliance with applicable Canadian data protection and gambling regulatory standards. Charmius is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this policy.

Data Collection

Charmius collects various types of personal data from its users, including:

• Registration Data: This includes your name, date of birth, address, and contact information when you create an account.
• Payment Details: Information related to transactions, including credit card numbers, bank account details, and other financial information necessary for processing deposits and withdrawals.
• Technical Logs: Technical data such as IP addresses, browser types, device identifiers, and usage logs to enhance the service quality and security of our platform.
• Cookies: We utilize cookies and similar tracking technologies to improve user experience and gather analytical data.

Purpose of Data Usage

The personal data collected by Charmius is utilized for the following purposes:

• Account Management: To create and manage your player account, ensuring you can access our services.
• Marketing Communication: To inform you about promotions, bonuses, and updates relevant to your gaming experience, if you have opted in to receive such communications.
• Anti-Fraud Checks: To verify the authenticity of transactions and prevent fraud or any illicit activities on our platform.
• Anti-Money Laundering (AML) Compliance: To comply with legal obligations related to the prevention of money laundering and other financial crimes.
• Know Your Customer (KYC) Procedures: To verify your identity and age to ensure compliance with gambling regulations.

Data Sharing

Charmius may share your personal data with third parties under the following circumstances:

• Payment Providers: To facilitate secure transactions and process your deposits and withdrawals.
• Verification Partners: To conduct necessary checks related to your identity and financial transactions for compliance purposes.
• Regulatory Authorities: To comply with legal obligations and regulations as required by Canadian law and the governing bodies for online gambling.

User Rights

As a user, you have certain rights regarding your personal data, including:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Deletion: You may request the deletion of your personal data, subject to our legal obligations and retention policies.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact the support team.

Cookie Policy

Charmius uses cookies to enhance the functionality and performance of its platform. Our cookie policy includes:

• Essential Cookies: These cookies are necessary for the operation of our website and allow you to navigate and use its features.
• Analytical Cookies: These cookies help us gather information on how users interact with our site, enabling us to improve our services and user experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

Charmius is committed to ensuring that your personal data is secure. We implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. Our security protocols are regularly reviewed and updated to ensure the highest level of data protection.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary based on the type of data and its purpose.

Changes to This Privacy Policy

Charmius reserves the right to update or modify this Privacy Policy at any time. Any changes will be communicated to you via the platform or through email notifications. We encourage you to periodically review this policy to stay informed about how we are protecting your data.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights concerning your personal data, please reach out to the support team. We are dedicated to addressing your concerns and ensuring your privacy is respected.

This Privacy Policy is effective as of the date of publication and will remain in effect until further notice.